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Preorder Policy

The following policies are applicable to all orders placed through the Nose to Toes online preorder collection catalogues.

Nose to Toes strives to offer you the opportunity to order specialty items as well as bulk and freshly made products that can be challenging to purchase otherwise. By placing a preorder with Nose to Toes, your order will be filled first, before products are listed as in stock on our online shopping sites. Barring any availability issues, you are guaranteed to receive the item(s) you order. Your preorder will be available for pickup at the location you selected per the preorder dates as soon as we receive stock. Late pickup will result int he order note being available for pickup till the following pickup date at that location unless otherwise arrange for in righting at least 72 hours prior to pickup date and time. Below is some useful information about our preorder policy:

What is a preorder?
Simply put, a preorder is an order you can make for an item before it is in stock and available for either pickup or delivery. The advantage is you are able to get what you want, and you qualify for discounts. Minimum order amount of $50 on preorder.

How much is the Handling fee?
To receive free handling your order must meet minimums as follows:

Saskatoon - $50 minimum order or $5 handling fee
Regina - $100 minimum order or $10 handling fee
Prince Albert - $75 minimum order or $10 handling fee
What are the Promotions available on preorder?
Our preorder Promotions change therefore they are not guaranteed to be available all the time, to see the latest promotions visit our main website Preorder Information page. 

What is the share with a friend option?
Our preorder promotions change, however we do allow friends to organize their purchases together to maximize their savings, when certain bulk purchasing options are being promoted. In order to maximize savings the order must be under one person's name, usually the person organizing the purchase. The "share with a friend" organizer than places the order on behalf of however many friends are going together to get the savings.

I'm the organizer for a "Share with a Friend Group" what do I do?
The "share with a friend" organizer gather's everyone's requests and places the order on behalf of however many friends are going together to get the savings. The organizer insures that the deposit is paid as well as the remaining balance. During the order process they indicate in the notes section that it is a "share with a friend" order and stipulate any special packaging needs. The organizer is also responsible for picking up the product as well as insuring others receive their items.

I'm the organizer for a "Share with a Friend Group" are there restrictions?
The "share with a friend" organizer can not act as a reseller of the products that qualify for the program. If however the organizer has expenses like travel they can request that their friends reimburse them for their expenses.

Am I guaranteed to get an item in the promised shipping period or availability date?
Yes, when an item opens for preorder, we usually have the full details on availability. Generally speaking, the estimated arrival date is accurate. However, it’s always possible for manufacturers to miss dates of delivery, or an act of God can occur that delays a shipment. You can always check the preorder information page on the Nose to Toes website for the most up to date information on availability.

How do I pay for the deposit on my preorder?
You can pay by e-Transfer. Send funds as follows:

e-Transfer email to pay@nosetotoes.ca
Security Question: part of business name
Answer: nosetotoes
Memo: your first name and order number

When is my deposit on my preorder due?
You must pay for your preorder deposit by closing date and time in order to guarantee your order will be arrive as indicated.

How do I pay for the balance of my order?
Your final balance is due for payment when you receive either an email or text message that the product is in stock. You can pay by e-Transfer. Send funds as follows:

e-Transfer email to pay@nosetotoes.ca
Security Question: part of business name
Answer: nosetotoes
Memo: your first name and order number

Credit Card (Visa or MasterCard) - not in person - email authorization form to pay@nosetoteos.ca (note: there is a 5% processing fee)

In Person - by Cash, Interac or Credit Card (Visa or MasterCard.). This option is only available on orders to be picked up at the main Nose to Toes Saskatoon pickup location. If you asked for delivery you will need to pay in advance by e-Transfer.

Can I cancel or modify a preorder?
Absolutely! We have a no-hassle policy toward cancellations and returns. If at any time prior to the closing preorder date you wish to cancel or change your order simply email us at shop@nosetotoes.ca and include your name and preorder # in the subject line and body of your email, along with any instructions.

Note: We can not change or cancel your order after the closing preorder date. PREORDERS are custom orders, therefore, are non-returnable, orders can not be canceled or changed after the 50% deposit has been received as the order has already been placed on your behalf.

What happens if I place a preorder for multiple items that are scheduled to arrive at different dates?
You'll be charged your 50% deposit as indicated and the balance as the items arrive in stock and we will hold your order for you upon request by email to shop@nosetotoes.ca once all items have arrived and are in stock.

How long will it take to prepare my preorder once an item is received?
We begin filling preorders the day we receive the items. We process and arrange for pickup of orders six (6) days a week so in most instances, you can expect to receive the ready for pickup notification in one to two business days after they arrive. It's always best that you plan to pickup or accept delivery on the published dates to ensure your order is ready.

I still need help!
Simply email us at shop@nosetotoes.ca (If clicking this doesn't open your email client, copy and paste into your email) with the details, and we will do our best to resolve it to your satisfaction. Alternatively, feel free to call or text us at 306-343-3688 during order desk hours.

Note: By placing a preorder with Nose to Toes, you are agreeing to all of the above terms and conditions stated in the above policies. Terms and Conditions may change at any time without written notice